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Refunds

Refunds and cancellation

What happens if you change your mind, and what happens to your evidence if you leave.


Draft, pending legal review

This document is a working draft published for transparency while Haivian Technology prepares for launch. It has not yet been reviewed by qualified counsel and is not a contract. Items still awaiting a decision are marked as open below. Online purchasing stays closed until these are settled and approved.

Guided evaluations

The evaluation fee is fully creditable against an annual agreement if you convert. If you do not convert, the fee covers the work done during the evaluation.

Approved outputs produced during an evaluation remain viewable and exportable after it ends. Governed execution stops.

Annual subscriptions

Cancelling stops the next renewal. Your licence runs to the end of the term you have paid for.

Open item. Cooling-off window, its length, and whether mid-term refunds are pro-rated are not yet decided.

Your evidence

Evidence you generated belongs to you. We will not hold it hostage to a renewal.

Open item. The post-termination export window and guaranteed export format are not yet defined.

How to cancel

Write to the address below. A person will action it and confirm in writing.

Questions about any of this: hello@haivian.com. Operated by Qonduit Limited, New Zealand.